Because social media is such a huge part of this society, it
is important for not only businesses to know how to approach social media, but it
can also be beneficial for regular people who use social media. In chapter 10
of Gillin’s Secrets of Social Media
Marketing, he discusses the basics for successfully using and creating
social media sites. One of the first things Gillin mentions, that I found most
important, was the idea that content is the most essential part to making a social
media campaign or site successful. According to Gillin, businesses should focus
more on writing and speaking content in a way that is original instead of rehearsed
or cliché. Content should be distinct and unique so that you can make an effort
to understand your target audience and build an honest relationship.
Understanding your audience has a lot to do with what Gillin
refers to as content strategies. For example, if you are a business who wants
to use a blog, you can use it in a way to “create awareness or brand image,
counteract negative publicity, or to deposition a competitor” (Gillin 182).
This content strategy will obviously work for blogs, but may not work to make
sales. This example shows how important it is to create strategies that work
with the type of goal you want to achieve and audience you want to reach. According
to Gillin, social media content should incorporate some sort of dialogue and
should have a publishing aspect. One of the things that stood out to me when
Gillin proposed this was the idea that social media campaigns should have a “distinctive
voice about one or more topics that are compelling and of interest to a certain
group” (Gillin 185).
When building a social media campaign, it is important to
focus on the content and strategies, in order to use the content in a way that
is appropriate and compelling to the target audience. In order to do this, the
content should be written in a way that is conversational instead of robotic
and controlled, so that the target audience can be engaged, interested, and open to building
a personal relationship.
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